8. TROUBLESHOOTING
Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact Pantum Aftersales Service Centre.
Prior to handling common problems, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The output bin is fully closed.
• The paper is correctly loaded into the tray.
• The interface cable between the printer and the computer is connected correctly.
• The correct printer driver has been selected and installed properly.
• The computer port is properly configured and is connected to the correct printer port.
8.1. CLEARING JAMMED PAPER
8.1.1. PAPER JAM IN THE TRAY
1. Open the tray.
2. Gently pull the jammed paper straight out.
3. After removing the jammed paper, reload the tray into the printer, then the printer will automatically resume printing.
8.1.2. PAPER JAM IN THE MANUAL FEEDER TRAY
1. Gently pull the jammed paper out.
2. After reloading the removed paper into the tray, the printer will automatically resume printing.
8.1.3. INTERNAL JAM
1. Open the front cover.
2. Remove the toner cartridge in a straight line. (To avoid the exposure of the toner cartridge which will affect the print quality, wrap the toner cartridge in a black plastic bag or cover it with paper.)
3. Gently pull the jammed paper straight out.
4. After removing the jammed paper, reload the toner cartridge and close the front cover, then the printer will automatically resume printing.
8.1.4. PAPER JAM IN THE FUSER UNIT
1. Open the rear cover.
2. Open the fuser door using the handles on both sides.
3. Gently pull the jammed paper out.
4. Remove the jammed paper and close the fuser door and the rear cover, then the printer will automatically resume printing.
8.1.5. DUPLEX UNIT JAM
1. Remove the duplex printing unit from the back of the printer.
2. Remove the jammed paper from the duplex unit.
3. If the paper does not come out along with the duplex unit, open the tray and remove the jammed paper directly from the bottom.
4. After clearing the jam, reload the duplex unit, check other parts of the printer, ensure that there is no jammed paper, and close the front cover, then the printer will automatically resume printing.
8.2. SOFTWARE FAILURE
Problem
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Solution
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Pantum P3000 Series Printer Driver cannot be found in the printer and fax folders.
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Reinstall the printer driver.
Ensure that the USB interface cable and the power cord are properly connected.
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The printer is in Ready mode but it will not perform any print job.
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If the failure still exists after restarting the printer, please reinstall the printer driver.
Ensure that the USB interface cable is properly connected.
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Failed to install the driver.
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Check whether the print spooler service is enabled.
Check the power supply and the connection of the printer.
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The driver cannot be used if the IP address of the printer has been changed.
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Modify the port IP address of the printer driver.
If the above method does not work, please reinstall the printer driver.
It is recommended that a fixed IP address should be set to the network printer.
In the DHCP network, it is recommended to bind the IP address with the Mac address of the printer.
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8.3. COMMON TROUBLESHOOTING
8.3.1. COMMON PROBLEMS
Problem
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Cause
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Solution
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Problems with the Printer
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The printer does not work
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The cable between the computer and the printer is not connected properly.
Error in specifying the print port.
The printer is offline and Use Printer Offline is checked.
The printer has not recovered from an internal error, such as a paper jam, paper empty, etc.
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Disconnect and then reconnect the printer cable.
Check the Windows printer settings to ensure that the print job has been sent to the correct port. If the computer has more than one port, make sure that the printer is connected to the correct port.
Make sure that the printer is in the normal online status.
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Problems with Paper Handling
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Paper feed failure
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The print media has been loaded incorrectly.
The print media is out of the supported media range.
The feed roller is dirty.
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Please correctly load the print media. If you are using special print media for printing, please print with the manual feeder tray.
Please use the print media within the specification range.
Clean the feed roller.
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Paper Jam
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There is too much paper in the tray.
The print media is out of the supported media range.
There is foreign matter in the paper path.
The feed roller is dirty.
Internal firmware failure.
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Remove excess paper from the tray. If you are printing on special print media, please use the manual feeder tray.
Make sure that you use paper that meets the specifications. If you are printing on special print media, please use the manual feeder tray.
Clean the paper path.
Clean the feed roller.
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Print multipage feed
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Excessive static electricity on the print media.
The print media is damp and is sticking together.
Internal firmware failure.
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Separate the print media to eliminate some static electricity. It is suggested that you use the recommended print media.
Separate the print media or usebetter quality and dry print media.
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